Refund & Return Policy

What to do if a Toss bat arrives damaged or faulty, what can be returned, and how long a refund takes.

If something is wrong, tell us quickly

Message us on WhatsApp within 10 days of delivery with your order number and photographs of the problem. Photographs are not a formality — they are usually enough for us to tell what happened and sort it out without the bat travelling anywhere.

What we will do

If the bat arrived damaged, or has a manufacturing defect, or is not what you ordered, we will repair it, replace it, or refund it. Which of those depends on the bat and on what you would prefer — we will discuss it with you rather than decide for you.

Where a bat has to come back to us for inspection, send it and tell us what the courier charged: once inspection confirms the fault is ours, we reimburse that cost along with the repair, replacement or refund. You are not out of pocket for our mistake.

What the warranty covers, what it excludes, and how a claim is inspected are set out in full in our Warranty, Return & Replacement Terms.

What cannot be returned

Some things genuinely cannot be taken back, because nobody else can use them:

bats made to your own specification
anything engraved with a name, number or team
printed jerseys and team kit
a bat that has been used, knocked in or oiled — unless the fault is a manufacturing defect, which is covered regardless

This does not affect a manufacturing defect. A custom bat with a genuine fault is still our problem to fix — a used bat with a defect is a warranty claim rather than a return, and the 10-day window does not limit it.

Changed your mind

If a stock bat is unused, unmarked and still in its wrapping, tell us within 10 days of delivery and we will take it back. Return shipping in that case is yours to cover, since nothing was wrong with the bat.

Refunds

Once we have the bat back, or once photographs settle it, refunds are issued to the original payment method within 5–7 working days. How long it then takes to appear is up to your bank.

Cash on delivery orders are refunded by bank transfer or UPI to an account in the name of the person who placed the order.

Cancelling

An order can be cancelled any time before it ships, and we will refund it in full. A made-to-order or engraved bat can be cancelled until work starts on it — after that it exists and cannot be unmade.

How to reach us

Call or WhatsApp +91 91769 95707 or +91 86106 62462, or email tossturf@gmail.com with your order number.

This policy was last updated when the site was published.