Warranty, Return & Replacement Terms

What the Toss warranty covers, what it does not, and how to make a return, replacement or warranty claim.

Service warranty

Warranty period is as specified on the warranty card and invoice supplied with your bat, for the respective model.
Applicable only to TOSS Brand bats.
The original bill or invoice is mandatory for all warranty claims.
Covers manufacturing and wood defects, and abnormal structural failure during normal intended play — including eligible failure following normal ball impact, subject to inspection.
The bat must be used with the recommended ball for that model. Every product page states which ball the bat is built for.

What the warranty does not cover

Normal wear and tear, scratches, dents or cosmetic damage.
Damage caused by misuse, excessive force, or improper knocking in and preparation.
Toe, edge or handle damage caused by improper use.
Water, moisture or heat damage.
Any modification, alteration or repair carried out outside TOSSPORTS.

10-day return

Return requests must be made within 10 days of purchase or delivery.
The product must be unused, unplayed and in original condition, with its original packaging and accessories.
Used, knocked, modified or damaged bats are not eligible for return on grounds of change of mind or preference.

10-day replacement

Applicable for a wrong product, transit damage, or a verified manufacturing defect reported within 10 days.
The product must be submitted for TOSSPORTS inspection before a replacement is approved.
Replacement is subject to product availability and applicable terms.

Making a claim

Provide the original invoice or purchase details, and submit or ship the bat to us for inspection.
Applicable repair, service or replacement is determined based on that inspection.
Shipping and transport charges are borne by the customer unless otherwise confirmed by TOSSPORTS. Where inspection confirms a manufacturing defect, Toss covers the cost of sending the bat in — tell us what the courier charged and we will reimburse it with the repair or replacement. You are not out of pocket for our mistake.
The warranty is non-transferable. It covers the person named on the invoice.

Start any claim on WhatsApp at +91 91769 95707 with your order number and photographs of the problem. Photographs are not a formality — they are often enough to settle a claim without the bat travelling anywhere.

The extended warranty sold at checkout

Alongside the cover above, you can add extended warranty to a bat when you buy it — a longer period of the same cover, for the same defects, on the same terms. It changes the length of your warranty and nothing else: what is covered and what is excluded stay exactly as set out on this page.

If a bat already includes a warranty period, the plans offered on it are priced as what they add on top, and any plan shorter than the cover you already have is not offered at all.

In short

All warranty, return and replacement claims are subject to inspection and to our applicable Terms & Conditions. For how money is returned once a claim is settled, see the Refund & Return Policy.

These terms apply to purchases made on or after 18 September 2026.